Your Profile

Please set up your Slack profile to help existing and new team members put a face to the name and learn more about you. We are growing and it is becoming more and more difficult to know everyone. Let’s try to make it easier for ourselves by following these guidelines:

upload an easily recognizable photo of yourself
include your real first and last name in the “Full name” field
use your first name/nickname (the given name you are commonly referred to) as your Slack display name (first name/nickname + last name in case there are other Togglers with the same first name/nickname)
add the company (Toggl/Toggl Hire) you work into the "Company" field
add the team you are part of to the "Team" field
add your job title to the “What I do” field
add your GitHub profile to the "GitHub" field
add Country you live in (optional, the country you grew up in)
add something cool in the “Fun fact about me” section (optionally)

Code of Conduct

One Toggl and Toggl Hire are sharing a Slack Workspace.

Communication Etiquette

Despite the instantaneous nature of chat, it should be considered asynchronous communication. Don't expect an instantaneous response; you can’t know what the other person is doing.
At the same time, you should respond to all messages the soonest you can. RESPECT others and don't let them wait for too long for your answer. The maximum reasonable time to respond to someone is 24h during workdays.
You are not expected to respond to chat messages when you are not working or when you are on vacation. If you are away, please make sure to add a status message with a note about how long you're out of the office and who is replacing you during vacation 🌴.
- Example of a good vacation status message
Use TLDR for longer messages and announcements. See more about how to use TLDRs here.
Always adapt your communication to the readers. Find more details on how to do it here.
Avoid cross-posting if possible by targeting your communication properly. If you do cross-post to multiple channels, tailor your message based on your audience in each place and always link to the original message.

Public vs. Private Communication

Whenever possible, use public chats instead of private ones or DMs. This ensures it is easy for other people to chime in, involve other people if needed, and learn from whatever is discussed.
Private messages are private. Do not share them with others, even in Toggl, without the permission of everyone involved.

Notifications (How to Reduce Slack Noise)

Use the **Do Not Disturb** feature, set “away” status or simply log off Slack when you need focus time.
Use User Groups to ping people only when you are sure you want to ping everyone from that User Group - especially when using @channel, @everyone, @here, etc. Unnecessary pings create distractions and kill productivity.
It is totally okay to leave channels that create too much noise and are not beneficial for your work. It is also totally okay mute channels if you are sure you won’t miss important info.
We highly recommend you not to have Slack notifications turned on on your phone (or not have the app installed on the phone at all) except during meetups, or in situations when you really need it.

Slack Threads

Use threads for longer conversations that go beyond a quick back-and-forth exchange. If a conversation requires more than a few messages, it’s best to start a thread to keep the main channel clutter-free.
Keep threads on topic and related to the original message. If the conversation goes off-topic, it’s best to start a new thread.
When inviting new people to join a conversation in the middle of a Slack thread, it's important to provide a brief summary of the discussion so far and explain the specific reason for their invitation, such as a question or required action. Avoid simply pinging people and asking for their opinion without any context, as this can be disruptive and unproductive. Giving a TLDR and clear context helps ensure that everyone involved can stay on the same page and contribute meaningfully to the conversation.

Misc

When adding auto-responses to Slackbot, ensure they are not easily triggered by common words or phrases (example: do it, not today, off, etc). Responses like these disrupt communication in Slack and get bothersome pretty quickly. If you find any of Slackbot responses annoying, feel free to change its trigger to a more complicated word/phrase or remove it completely.
Please review your channels every quarter and archive any channels that have not been used in the last 3 months. This will help keep our Slack workspace organized and make it easier to find relevant conversations.

<aside> ❗ When you read a message in #toggl-general channel, react with ✅ to the message, so the sender knows the message reached the whole team.

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<aside> 💗 We use emojis in Slack a lot. They help us express our thoughts and feelings to others. Please be cautious about how you use them and how others might interpret them.

PRO TIP: try out our values emojis (type :toggl-value… in Slack to find them)

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Channels

Prefix Guide:

no prefix - for channels that concern Track or the whole Toggl
#plan - for Plan related channels
#hire - for Hire related channels
#work - for Work related channels
#project - for specific project-related channels
#misc - for interest-based channels for fun

Recommended channels for everyone

Interest-based channels for fun

<aside> 👉 Feel free to join any public channel, and please consider using existing channels before creating new ones.

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