Your Profile

Please set up your Slack profile to help existing and new team members put a face to the name and learn more about you. We are growing and it is becoming more and more difficult to know everyone. Let’s try to make it easier for ourselves by following these guidelines:

• upload an easily recognizable photo of yourself
• include your real first and last name in the “Full name” field
• use your first name/nickname (the given name you are commonly referred to) as your Slack display name (first name/nickname + last name in case there are other Togglers with the same first name/nickname)
• add the company (Toggl/Toggl Hire) you work into the "Company" field
• add the team you are part of to the "Team" field
• add your job title to the “What I do” field
• add your GitHub profile to the "GitHub" field
• add Country you live in (optional, the country you grew up in)
• add something cool in the “Fun fact about me” section (optionally)

Code of Conduct

Communication Etiquette

• Asynchronous by Default: Despite the instantaneous nature of chat, Slack should be considered an asynchronous ****tool. A green dot doesn’t guarantee immediate availability, nor does its absence mean someone is unreachable.
• Unblocking Teammates: At the same time, you should respond to all messages the soon as you can. RESPECT others and don't let them wait for too long for your answer. The maximum reasonable time to respond to someone is 24h during workdays.
• Proactive Communication: Be clear and proactive when messaging. Specify your request (e.g., feedback, approval), and include links or context. Use tags like “✅ANSWERED” or “❓QUESTION” or “📌ACTION” to clarify the message's purpose.
• Set Boundaries and Availability: You are not expected to respond outside working hours or while on vacation. https://toggl.slack.com/help/articles/201864558-Set-your-Slack-status-and-availability when you are away, specifying when you'll return and who to contact in your absence.
  • Example of a good vacation status message
• Use TLDR: For longer messages, use TLDR summaries to keep communication efficient. See more about how to use TLDRs here.
• Adapt Communication: Tailor your messages to your audience. Find more details on how to do it at How We Communicate Internally
• Avoid cross-posting unless necessary. If you do cross-post to multiple channels, tailor your message based on your audience in each place and always link to the original message.

Best Practices for Slack Usage

• Public Over Private: Default to public channels when possible to promote transparency and faster responses. Public conversations are searchable and allow others to help if needed.
• Private messages are private. Do not share them with others, even in Toggl, without the permission of everyone involved.
• Use User Groups to ping people only when you are sure you want to ping everyone from that User Group - especially when using @channel, @everyone, @here, etc. Unnecessary pings create distractions and kill productivity.
• Avoid Documenting Decisions on Slack: Slack is great for discussions but document important decisions in project management tools or Notion for easy reference later.
• We highly recommend you not to have Slack notifications turned on on your phone (or not have the app installed on the phone at all) except during meetups, or in situations when you really need it.

Using Slack Threads

• Thread Conversations: Use threads for discussions that go beyond a quick back-and-forth exchange to avoid cluttering the main channel.